Refund Policy

This Refund Policy explains how refunds are handled for MemoraNest purchases.

General policy

Because MemoraNest is a digital software product, all sales are generally final once the software package, license, or installation materials have been delivered.

Eligible refund situations

• Duplicate charges made in error.
• A technical issue that prevents delivery of the purchased product and cannot be resolved in a reasonable time.
• Any other refund specifically approved by MemoraNest in writing.

Non-refundable situations

• Change of mind after delivery.
• Incompatibility with a hosting environment outside the product requirements, where the product itself was delivered as described.
• Failure to install or configure the product when installation guidance has been provided.

Requesting a refund

To request a refund, email info@memoranest.com with your name, purchase email, domain, and reason for the request. We will review requests case by case.

Timeframe

Approved refunds are typically processed back to the original payment method within the time required by your payment provider.

Chargebacks

Please contact us before initiating a chargeback so we can review and attempt to resolve the issue directly.